Privacy Policy

Last Updated: February 15, 2025

Introduction

At delanthiqos, we understand that managing financial stress requires trust. When Australians share their personal information with us for financial education and stress management support, we take that responsibility seriously.

This privacy policy explains how delanthiqos Financial Education Services collects, uses, stores, and protects your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We're committed to maintaining your privacy while helping you develop healthier relationships with money.

Information We Collect

Personal Information Categories

We collect information that helps us provide personalized financial stress management education:

Contact Details Educational Progress Communication Preferences Financial Learning Goals Program Feedback Support Interactions

How We Collect Information

  • Directly from you when enrolling in our programs or contacting us
  • Through your interactions with our educational platforms and resources
  • Via feedback forms and progress assessments during your learning journey
  • When you participate in webinars, workshops, or consultation sessions
  • Through cookies and similar technologies on our website (with your consent)

How We Use Your Information

Your personal information helps us deliver effective financial stress management education tailored to Australian circumstances:

  • Providing access to educational programs and resources suited to your learning style
  • Tracking your progress through financial literacy modules and stress management techniques
  • Sending program updates, educational content, and appointment reminders
  • Offering personalized support and answering questions about financial concepts
  • Improving our educational methods based on aggregated learning outcomes
  • Meeting our legal obligations under Australian privacy and education standards

Data Sharing and Third Parties

We work with trusted partners who support our educational mission while maintaining strict privacy standards:

Educational Technology Providers

Learning management systems and educational platforms that host our courses operate under data processing agreements that protect your information.

Communication Services

Email and messaging platforms used for program communications are bound by privacy agreements and process your data only as directed by us.

Professional Referrals

With your explicit consent, we may refer you to qualified financial advisors or counsellors. We only share information necessary for the referral and ensure these professionals maintain appropriate privacy standards.

We never sell your personal information or share it for marketing purposes without your explicit consent.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including your learning progress and communications.

Correct Information

Update or correct any inaccurate personal information in your learning profile or contact details.

Delete Your Data

Request deletion of your personal information, subject to our legal obligations and legitimate business needs.

Withdraw Consent

Opt out of marketing communications or withdraw consent for specific data processing activities.

Data Portability

Receive your learning progress and personal data in a structured, commonly used format.

Lodge Complaints

Contact us directly or file a complaint with the Office of the Australian Information Commissioner.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse:

Encryption

All data transmitted between your device and our servers uses industry-standard SSL/TLS encryption.

Access Controls

Employee access to personal information is limited to those who need it for their job responsibilities.

Regular Audits

Our security practices undergo regular review and testing to identify and address potential vulnerabilities.

Secure Storage

Personal data is stored on secure servers with multi-factor authentication and regular backup procedures.

Staff Training

All team members receive regular training on privacy obligations and data handling best practices.

Incident Response

We maintain procedures for detecting, responding to, and reporting any potential data breaches.

Data Retention

How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to meet our legal obligations:

  • Active Program Participants: Throughout your enrollment period and for two years following program completion
  • Educational Records: Up to seven years to track long-term learning outcomes and program effectiveness
  • Communication Records: Three years for customer service and quality assurance purposes
  • Marketing Preferences: Until you unsubscribe or request removal from our communications
  • Financial Records: Seven years as required by Australian taxation and business record-keeping laws

When retention periods expire, we securely delete or anonymize your personal information unless you've consented to longer retention or we're legally required to keep it.

International Data Transfers

While we primarily store and process your data within Australia, some of our educational technology providers operate internationally. When your information is transferred overseas:

  • We ensure the receiving country has adequate privacy protections or implement appropriate safeguards
  • We use standard contractual clauses or other approved transfer mechanisms
  • We regularly audit our international partners to ensure ongoing compliance with privacy standards
  • We maintain records of all international transfers and can provide details upon request

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your learning experience and help us understand how our educational resources are being used. We use:

  • Essential cookies: Required for basic website functionality and security
  • Performance cookies: Help us understand which educational resources are most helpful
  • Preference cookies: Remember your settings and personalize your experience
  • Analytics cookies: Provide insights into how we can improve our programs

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Changes to This Policy

We review this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make changes:

  • We'll post the updated policy on our website with a new "Last Updated" date
  • Significant changes will be communicated via email to current program participants
  • You'll have the opportunity to review changes before they take effect
  • Continued use of our services after policy updates indicates your acceptance of the changes

Privacy Inquiries and Contact Information

If you have questions about this privacy policy, want to exercise your privacy rights, or need to discuss a privacy concern, we're here to help.

delanthiqos Financial Education Services

310 Upper Edward St
Brisbane City QLD 4000
Australia

Email: help@delanthiqos.com

Phone: +61 8 9791 3311

Privacy Officer: Available Monday-Friday, 9:00 AM - 5:00 PM AEST

We aim to respond to all privacy inquiries within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or call 1300 363 992.